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What is Facility Management?

The International Facility Management Association (IFMA) defines facility management as a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process, and technology.

WSH Experts offers a wide range of facility management services, operations and maintenance services to ensure efficient function. We believe in performance before self. Our services will increase operational efficiencies across your entire portfolio.

All facilities must be managed in order for them to operate according to their purpose. Here are a few examples of what falls within the scope of facility management.

The Core Competencies of Facility Management,


Communication plans and processes for both internal and external stakeholders.

Emergency Preparedness and Business Continuity:

Emergency and risk management plans and procedures.

Environmental Stewardship and Sustainability:

Sustainable management of built and natural environments.

Finance & Business:

Strategic plans, budgets, financial analyses, procurement.

Human Factors:

Healthy and safe environment, security, FM employee development.

Leadership and Strategy:

Strategic planning, organize staff and lead organization.

Operations and Maintenance:

Building operations and maintenance, occupant services.

Project Management:

Foresight in management of all projects and related contracts.


Best practices, process improvements, audits and measurements.

Real Estate and Property Management:

Real estate planning, acquisition and disposition.


Facility management technology, workplace management systems.


Facility Management Services in Singapore


These following indicators are make their strategies in line with the goals they want to achieve.

Response time Management:

All the delayed or postponed tasks should be backlogged in the computerized maintenance management system for future. It is important for the manager to compute accumulation of such tasks in number of hours to compare the performance of different of crews having different number of technicians.

Developing a Proactive Approach:

PM program analyze how the department is developing the proactive approach. An effective preventive maintenance program should produce results that help in supervision of assets and timely inspection of critical equipment by technical resources.

Allocation of Resources:

This indicator examines various kind of work request that occupy resources of the maintenance department. A manager should prepare weekly and monthly reports to show what percent of assets and equipment are being used by resources in the department. This would help facility management to map the areas where changes are needed.

Client-centric Approach:

It is a customer- centric indicator that measures the capacity to schedule and finish tasks for customers. It is a customer-centric indicator that measures the capacity to schedule and finish tasks for customers. It is necessary that technicians are completing their tasks on the same day that was promised to the customers. It is an effective way to determine the performance of the team.