What is ISO 9001?
ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.
Quality management system:
- ISO 9001 quality management system is a way of defining how an organization can meet the requirements of its customers and other stakeholders affected by its work.
- ISO 9001 is based on the idea of continual improvement.
- It doesn’t specify what the objectives relating to “quality” or “meeting customer needs” should be, but requires organizations to define these objectives themselves and continually improve their processes in order to reach them.
Who is ISO 9001 for?
- ISO 9001 is suitable for organizations of all types, sizes and sectors.
- In fact, one of the key improvements of the newly revised ISO 9001:2015 was to make it more applicable and accessible to all types of enterprises.
- Smaller companies that do not have staff dedicated to quality can still enjoy the benefits of implementing the standard – ISO has many resources to assist them.
What benefits will it bring to my business or organization?
Quality management system training will help you:
- Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities.
- Put your customers first, making sure you consistently meet their needs and enhance their satisfaction. This can lead to repeat custom, new clients and increased business for your organization.
ISO 9001: benefits
- Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down.
- Meet the necessary statutory and regulatory requirements.
- Expand into new markets, as some sectors and clients require ISO 9001 before doing business.
- Identify and address the risks associated with your organization.(ISO Certified Training Providers)
Why was ISO 9001 revised?
- All ISO standards are reviewed and revised regularly to make sure they remain relevant to the marketplace.
- ISO 9001 Standard has been updated to take into account the different challenges that businesses now face.
- For example, increased globalization has changed the way we do business and organizations often operate more complex supply chains, and there are increased expectations from customers.
- ISO 9001 needs to reflect these changes in order to remain relevant.
Should I be certified to ISO 9001?
Tip 1 – Define your objectives. Why do you want to implement the standard?
Tip 2 – Ensure senior management is on board. It is crucial that everyone is supportive of the initiative and its objectives.
Tip 3 – Identify your organization’s key processes for meeting your objectives and customers’ needs. Within each of these processes, ensure you understand your customers’ requirements and can guarantee that these are met. This will form the basis of your quality management system.
Examples of success with ISO 9001
ISO 9001 certification is used successfully all over the world. In 2013 alone, over one million certificates to the standard were issued across 187 countries, and many other companies and organizations have used the standard without seeking certification.